PowerEdge, IDRAC, PowerSwitch, WebScale, PeerStorage, EquaLogic, Compellent, Fluid File System, and PowerVault systems running SupportAssist Enterprise v2.0. ![]() In-place upgrade to secure connect gateway software for SupportAssist Enterprise 2.x - Application version In-place upgrade to secure connect gateway software for SupportAssist Enterprise 4.x - Virtual appliance versionĭata storage, networking, CI/HCI, and data protection systems running SupportAssist Enterprise v4.0.6 Next-gen software updates for Secure Remote Services and SupportAssist Enterprise code are now under a common nomenclature - secure connect gateway.Uses existing approved connectivity set up in customer’s environment.Autonotification and upgrade link in gateway management UI dashboard. ![]() Tip: Global gateway customers in clustered environments should upgrade one gateway at a time to minimize downtime. In-place upgrade to secure connect gateway software for Secure Remote Services 3.x - Virtual appliance versionĭata storage, networking, CI/HCI, and data protection systems running Secure Remote Services v3.52. Local 24/7 customer support Our Australian service centre and 160+ field engineers deliver an unrivaled 96 first-fix rate, 99 SLA attainment, and an industry-leading +85 Net Promoter Score. To better support you, we have created a single, unified support experience for Dell and Dell EMC products. Our team has local Dell EMC parts at the ready and deep technical expertise to enable an unparalleled level of support and maintenance. There is requirement to remove legacy software to get started. At Dell Technologies, we are continuing to empower our customers and people everywhere with technology. Our newest technology - secure connect gateway – uses the existing connectivity setup in a customer’s environment. ![]() Customers running legacy connectivity on their Dell systems can adopt the latest technology with minimal disruption.
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